WEBINAR: Courageous Conversations
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When: Wednesday, April 22, 2020
1:00 p.m. to 2:00 p.m. ET
Where: United States

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This session examines the who, what, when, where, and how of having conversations with associates, support staff, and clients. Attendees will learn about strategies and tools they can use immediately implement in their practices. Attendees will learn about the importance of investigation before action, as well as how to approach conversations with staff and clients with confidence, clarity, and concision.
Practice Owners, managers, or supervisors can use the resources to initiate professional, appropriate, constructive conversations with team members that inspire, engage, and are well received. Understanding the importance of quality interpersonal communication is key for every successful leader. The tools provided are transferable and interchangeable and can be applied to client interactions as well.
Objective: To arm practice owners, managers, and supervisors with resources and strategies to confidently and adeptly initiate difficult--- albeit necessary---conversations in the workplace with all stakeholders and to conduct these discussions as productively and as painless as possible with all parties involved.
Andrea Crabtree, CVPM, SPHR, PHRca
Andrea is a Southern California native and was raised in San Dimas. She graduated from Cal Poly Pomona with a BS in Animal Health Science in 2004 and earned the Certified Veterinary Practice Manager (CVPM) credential in 2011. She earned her California Professional in Human Resources (PHRca) in 2017 and accomplished her Certification as a Senior Professional in Human Resources (SPHR) in 2019. In January of 2016, Andrea received the Southern California VMA Paraprofessional of the Year Award. She is currently the owner of FurPaws Consulting in Orange, CA where she works with practice owners and hospital managers to develop their teams and expand and develop their businesses.
When Andrea is not involved in the veterinary practice, she can be found speaking at local SoCal veterinary events, doing what she loves - teaching, coaching and training. She has presented at The North Orange County, South Orange County, Los Angeles – South Bay, and San Diego Managers Group Meetings, as well as California Veterinary Specialist Veterinary Spring Forum. She has lectured at the VCA AVCC Annual Wet Lab, ASEC’s Annual Symposium, and the FurPaws Training Symposiums. She has also published in Veterinary Team Brief. Her passion for veterinary medicine also keeps her busy with Southern California VMA events and the Manager’s Group in Orange County she co-founded. She is a member of Southern California VMA, VHMA, and VetPartners.
Cost: Free

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