2020 was a year of headline grabbing events that ushered in widespread change. The veterinary industry, influenced by these events, has had to adapt to a new reality. VHMA has been identifying and tracking responses throughout the industry in the monthly Insiders’ Insight Reports, as well as using the data to document emerging trends.  This information is critical to managers whose goal is to proactively acknowledge impending changes and implement effective responses. 

Karen E. Felsted, CPA, MS, DVM, CVPM, CVA, will review key data from VHMA’s 2020 Insiders’ Insight Reports and identify and discuss emerging trends so that participants can better understand, prepare, and respond to the trends that will shape the future of the industry.

During this one-hour presentation, Dr. Felsted will highlight trends in practice revenue, patient visits, and new clients, as well as share insights into management issues, including:

• How COVID has changed practice operations
• Hiring tools and resources
• Raising fees
• Manager job satisfaction
• Online pharmacies
• Group purchasing organizations
• Client no-shows

Speaker: Karen Felsted, CPA, MS, DVM, CVPM, CVA
Dr. Felsted, a CPA and veterinarian, has spent the last 20 years working as a financial and operational consultant to veterinary practices and the animal health industry. She served as CEO of the National Commission on Veterinary Economic Issues from 2008-2011.  A regular speaker at national and international veterinary meetings, she is active in multiple veterinary organizations and has written extensively for a wide-range of veterinary publications. In 2011 and 2017, she was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year. She was awarded the VetPartners Distinguished Life Member Award in 2014.

Cost: Free