2021 continued to be a challenging and busy year for veterinary practices, driving the industry to adapt to a new reality. VHMA has been identifying and tracking these industry issues in the monthly Insiders’ Insight Reports and using the data to document emerging trends. This information is critical to managers and practice owners whose job is to understand impending changes and proactively implement effective responses.

During this one-hour presentation, Dr. Felsted will share highlights on the following topics:

· Company Culture
· Managing Pharmacy Prescriptions
· Employee Surveys
· Manager Job Satisfaction and Wellbeing
· COVID-19 Operations
· Technician Appointments
· Recruiting, Hiring, and Compensation

Speaker: Karen E. Felsted, CPA, MS, DVM, CVPM, CVA
Dr. Felsted is a CPA as well as a veterinarian and has spent the last 20 years working as a financial and operational consultant to veterinary practices and the animal health industry. She also spent three years with the National Commission on Veterinary Economic Issues as CEO. She is active in multiple veterinary organizations, has written an extensive number of articles for a wide range of veterinary publications and speaks regularly at national and international veterinary meetings. In 2011 and 2017, she was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year and in 2014, the VetPartners Distinguished Life Member Award.
 
Cost:Free